We treat long-term support requests with the same care as we do shiny new builds. The team that builds your site is the same team that will be supporting your staff and maintaining your systems well after the dust has settled from launch. One of the reasons we take sure care with our strategy, design, and build processes is that we know we're going to be the ones tasked with maintaining that system, often for years to come.
Support & Maintenance
Once we've completed a project together, we stick around.
Long-term collaborations yield powerful results.
We've been working with some of our clients for more than a decade. Long-term relationships, when our teams have years of shared experiences, projects, collaborations, and vocabulary, are some of the most rewarding ones: our teams work efficiently together with a trust built up in the trenches.
When new staff join your organization, we can provide training and historical context, carrying through institutional knowledge and adapting your strategy and technology for new ideas and initiatives.
And when it's time to change up your technology after a decade, we're right here to kickstart the process with our familiarity with your workflows, staff needs, and organizational personality.
We truly value getting to know your people, mission, values, and technology: it's this collaboration, working closely with hundreds of nonprofits, across thousands of projects, over many years, that informs our big-picture thinking across all our clients.
Our Support & Maintenance Services
01
Staff Support
Training and Professional Development
Hiring Support
Change Management
Process Development
02
Budget Structure
No retainer fees and no minimums
Transparent project budgeting and billing
Flexible project plans, right-sized to your needs